Privacy Notice

Name:  The Smarter Outsource Service (a trading name of TS Online Solutions Limited)

Registered Address: 20-22 Wenlock Road, London, N1 7GU 

Phone Number: 0330 118 1016

Email: Admin@tsosgroup.com

Company Registration Number:  10930782

ICO Registration Number: ZA726097

This Privacy Notice explains how we use any personal data we may collect when you visit our website. It also explains how to contact us if you have any queries about how we use your personal data.  

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Enquiry Data: Name, Email, Company Name, Collected via our enquiry form, email correspondence or verbally. We have a legitimate interest (to develop our products/services and grow our business). 

• Cookie Consent Data: Consent ID, Consent, Status, Date and Time, IP Address, Country. Consent is collected via our Cookie Consent Tool.  You are able to remove your consent at any time. You can do this by changing your preferences on our Cookie Consent Tool at the bottom of this website.

• Aggregated Data: We have a legitimate interest analyse user interactions.  

• Technical Data  / Usage Data: We use data analytics to improve our website, products/services, marketing, customer relationships and experiences. We have a legitimate interest (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). 

The personal information collected via the forms on our website Contact Us page are stored in our Customer Relationship Management system.  The information is retained in accordance with our 

Retention Policy. 

Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.

• Hubspot CRM  is a CRM tool that we use to help us manage our client relationships. https://legal.hubspot.com/dpa.

• CookieYes is our Cookie Consent Tool https://www.cookieyes.com/privacy-policy/ 

We use CookieYes a Cookie Consent Tool on our website to gain consent for the optional cookies we use. 

Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. 

You can read more about how we use cookies and how to change your cookies preferences in our Cookie Policy. 

Where we provide links to websites of other organisations, this Privacy Notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

Under data protection law, you have rights including: 

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

If you wish to make a request, please contact privacy@tsosgroup.com.

If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@tsosgroup.com 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address: 

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire